FAQs

  • My order hasn't been shipped yet:

Due to high demand during Black Friday and the holiday season, your order may experience processing and shipping delays. Shipping carriers are facing unprecedented volumes. Rest assured, the MiniBricks team is working tirelessly to minimize any inconvenience. We appreciate your patience during this time, and advise you to get your gifts with enough time. Thank you for your understanding.

 

  • My tracking number is not working / updating:

If your tracking number is not working, please note that tracking information may take a few days to update. In some cases, it might not update until the barcode is scanned by your local shipping carrier. We recommend waiting for a little while and checking back later for updated tracking details.

 

  • Can I change my shipping information?

If your order hasn't been shipped yet, we can update your information. Please email us at info@buildminibricks.com with your order number and the new address you would like us to send your Minibricks. Please remember that it's the customers' responsibility to provide accurate shipping information, and we do not held responsible for any lost or undelivered packages due to incorrect shipping information.

 

  • I can't find the instructions:

We provide digital instructions that can be accessed by scanning the QR code on your package. Simply use your smartphone or tablet to scan the QR code, and you'll be directed to the digital instructions for your set.

In the event that you cannot locate the QR code or experience difficulties accessing the digital instructions, please send us an email at info@buildminibricks.com with your order number and the specific model you need instructions for. We'll be happy to assist you further and provide you with the necessary instructions.

 

  • There are missing / defective pieces on my Minibricks set:

We sincerely apologize if you've encountered any issues with missing or defective pieces in your Minibricks set. While it's uncommon, we want to ensure that you have a complete and enjoyable building experience. If you believe there are missing pieces or if you've identified any defective parts, please follow these steps:

1. Double-check your entire set. 

2. If you are certain that pieces are missing or defective, please take screenshots of the instructions, and clearly mark specific pieces that are problematic or you need.

3. Send the images, along with your order number, to us at info@buildminibricks.com. This will help us identify the issue more accurately and expedite the replacement process.

Rest assured, we'll investigate the matter promptly and provide you with the necessary missing or replacement pieces to ensure you can complete your build.

 

  • Do you offer custom models?

We currently do not create custom models. However, we always value input from our community, so please feel free to reach out to us on our social media channels (@buildminibricks) or share a photo of the car you dream of building. We appreciate your feedback and ideas!